Shipping & Returns

Fulfillment:

All orders are fulfilled (picked and packed) within 24 hours except for weekends. Orders ship Monday-Friday.

Shipping times:

UPS Standard: 3-5 days after fulfillment.

UPS 2nd Day Air: 2 days after fulfillment.

USPS Priority Mail: 2-4 days after fulfillment.

FedEx Overnight Shipping: Only available for Restart.* If you order before the shipping cutoff (2:45pm EST or MST) the order will ship the same day and arrive the following day. If you ordered after the shipping cut off, your order will ship the next business day.

Same-day and next-day delivery are available in select locations.**

Shipping locations:

We currently ship to all states, including Alaska, Hawaii, and Puerto Rico via standard shipping.

UPS 2nd Day Air is only available in the lower 48 states in the US. This excludes Hawaii, Alaska, Guam, Micronesia, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands, and Armed Forces (Americas, Europe, Pacific).

Other shipping notes:

UPS does not ship to PO Boxes so please use a valid address with your order. If you must ship to a PO Box, your order will ship via USPS.

If your package has been lost in transit or if you have any questions about your order, please contact us at hello@getstix.co.***

Returns

Thanks for ordering from Stix! Given the nature of our products, we cannot accept returns. If something is not as expected, please reach out to the team at hello@getstix.co and we will be there to help.

Please know that while we are doing everything we can to ensure a speedy delivery, shipping times are not guaranteed. 

 * FedEx Overnight Shipping is only avaiable for Restart™. If there are other products in the cart at checkout, Overnight Shipping will not appear as an option.

**Pending inventory availability

***Stix is not responsible for lost or stolen packages. Customers should file directly with the carrier.